Maintenance & Operations
Keep your systems running reliably
System uptime is the lifeline of your operations. We provide one-stop maintenance for software and hardware — from monitoring and incident response to performance tuning and disaster recovery, with SLAs tailored to your business.
What We Offer
Coverage across every layer of operations
Monitoring & alerting
Prometheus / Grafana dashboards with multi-channel alerts for instant notification.
Incident response
L1 triage, L2 deep analysis and vendor coordination to restore service fast.
Performance tuning
Database indexing, query optimization, caching and architectural improvements — root cause fixes.
Backup & DR
Backup strategy, regular restore drills and RTO / RPO aligned with your business.
Security hardening
Vulnerability scanning, patch management and access audits per ISO 27001 and privacy laws.
CI/CD & releases
Automated deployments, blue/green and canary releases to reduce downtime risk.
Ops Onboarding Process
From audit to SLA — transparent and controlled
- 01
Audit
Inventory architecture, versions, dependencies and known issues.
- 02
SLA design
Plan tier, response time and scope based on business criticality and budget.
- 03
Tooling
Deploy monitoring, alerting, backup and CI/CD tools into your environment.
- 04
Drills & handover
Run DR drills and walk through runbooks for a smooth handover.
- 05
Continuous improvement
Monthly incident reviews and ongoing optimization of monitoring and performance.
When You Need Pro Ops
These situations demand professional operations
No dedicated IT team
SMBs without in-house IT need stable, outsourced support.
Frequent incidents
Crashes, slowdowns and unknown root causes happening too often.
Original vendor gone
Developer dissolved or stopped support — need a new team to take over.
Audit or security requirements
ISO 27001, privacy laws, customer security questionnaires.
Peak business cannot fail
E-commerce, payments, booking — revenue-critical systems.
Want DevOps automation
Shift from manual ops to CI/CD and IaC to reduce human error.
Why Choose Us
20 years of operations — from prevention to response, we've got it
Prevention over firefighting
Monitoring, drills and health checks stop problems before they hit.
Cross-stack capability
Windows / Linux, cloud / on-prem, ERP / custom — one team, one contact.
Transparent incident reports
Every incident comes with root cause analysis and improvement plans.
Flexible, scalable SLA
Adjust service tier as your business grows — no overcommitment.
FAQ
What to keep in mind when engaging consulting services
